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Statement on the current situation in regard to the spread of the COVID-19 virus

With this announcement, DACHSER is providing information on action to be taken to prevent the spread of the COVID-19 virus (also known as the coronavirus) within the DACHSER organization and in regard to the current status of operational activities as well as any possible impacts on our customers’ shipments.

In view of the current situation, specific guidelines for conduct and precautions have been rolled out within the global DACHSER organization. The actions to be taken include the establishment of a central reporting management system, regular assessment of the situation, and definition of additional action according to the situation. The relevant activities were also expanded and intensified on the basis of the existing hygiene management in the various areas (human resources, operational, and process hygiene).

In addition to these actions taken internally, DACHSER is complying with all current official regulations and taking appropriate precautions. In the event of restrictions applicable to individual locations, action plans are ready to be implemented in order to ensure that our network can continue to operate.

To enable a smooth process, we depend on being able to work together with all parties involved in the supply chains, including cooperation with truck drivers so that they will also be able to comply with increased hygiene regulations. We also fully integrated the drivers into our hygiene management and provided hand disinfectants at all locations.

We are doing everything possible to maintain our customers’ supply chains and prevent delays in shipments. If supply chains are to be affected in any way by checks, controls, flight cancellations, or the like, we will work to find alternative ways to ship the goods. We would also like to point out that the delivery times for consignments could be extended. However, the measures we have taken so far make us feel well equipped to deal with the current situation.To make this possible, it is essential that we maintain close coordination with our customers.

If you have any questions about your freight, please get in touch with your local point of contact at the respective branch of DACHSER.

DACHSER worldwide
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Contact Ali Mahboob Digital Communications Manager Asia Pacific
+91 022 42328-247 mahboob.ali@dachser.com

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03/26/2020
COVID-19 pandemic: Impact on operational processing in India

In order to contain the spread of Covid-19 virus, Government of India and authorities have enforced a three week ban with effect from midnight of 24 March 2020, which prevents all entries from Europe into, in addition to the already existing entry ban for visitors from several Asian countries. All offices and non-essential services will remain closed during this period.All DACHSER offices will remain close down during this period, until any further notice.

This will create a delivery restrictions in each product category:

Air:

  • LH has cancelled their freighters to/ from BOM due to no staff to handle the same at the airport. Staff are unable to reach work due to lock down and curfew
  • Other freighter operators like QR, EK, TK, CX etc. may soon follow suit, please check at your end for any import dispatches into India
  • Flights within India will also be stopped Mar 25 onwards until Mar 31

Sea:

  • There is a shortage of truck drivers and due to the curfew all transport is at a standstill
  • At Nhava Sheva port, except very limited import shipment which are essential supplies such as medication, no vehicles are being allowed in or out, so basically no import and export container movements taking place since this March 24
  • CFS labour did not report to work, goods vehicles could not move freely as such all activities - stuffing & de-stuffing at CFS' is at a standstill
  • Empty container depots are not working and combined with lack of trucks, no export pickups are possible.
  • The above may turn out to be the case in all other ports and ICDs in India in the next couple of days
  • Various associations have represented to the government to make sure the working of the CFS is not hampered as supplies like pharma and food stuff need to be imported for the country
  • All the vessels with the last port of call from China, Italy, Iran, Republic of  Korea, France, Spain,  Germany, UAE, Qatar, Oman and Kuwait to be quarantined for a period of 14 days from last port of call before they can be accepted at Kolkata Port Trust (KoPT)

Customs:

  • While documents can be filed online, any cargo requiring physical check before import or export is not possible due to travel restrictions and lack of both customs and brokerage staff.

Domestic:

  • All transportation services (air, road and rail) remains suspended across India, hence we are unable to provide any local transportation or CHA services until further notice

We understand that this may lead to an inconvenience till the time the situation eases, but  to maintain the larger interest of the nation, we would like to save everyone from potential risks & hence request your kind understanding on the same.

However, Our teams will be working from home and will be available during the office working hours and tackle all emails, calls and escalations promptly.

Please rest assured that we will keep you updated of any changes to the current situation. Should you have any concerns and/or queries, please feel free to contact your local DACHSER representative.

Thank you as always for your continued support. Hoping you, your families, and loved ones stay safe. Further details will be provided as the situation develops.

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DACHSER offices in these two states will remain closed on the date of election. The list below:

  • Regional Office Mumbai
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